Customer Experience Manager (Volvo) - Premium Automotive Brand

Join Wearnes Automotive, the exclusive distributor of Volvo in Singapore and a leader in premium automotive solutions, as we expand our customer-centric operations to Bali, Indonesia. We are seeking a dynamic Customer Experience Manager to lead our efforts in delivering exceptional customer experiences. As part of our team in Badung, you will be responsible for enhancing customer satisfaction and loyalty through innovative strategies and data-driven insights.

In this role, you will work closely with our sales, service, and marketing teams to ensure every customer interaction reflects our commitment to excellence. Leveraging tools like Salesforce and Jira, you will track customer feedback, identify trends, and implement improvements to our processes. With a proven track record of managing customer experience programs and a deep understanding of the automotive industry, you will play a pivotal role in shaping Wearnes Automotive's reputation in Bali.

This is an exciting opportunity to grow within a company that values innovation, integrity, and customer-centricity. Join us and be part of a team that is shaping the future of premium automotive in Indonesia.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer experience strategies to enhance satisfaction and loyalty.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Collaborate with sales, service, and marketing teams to ensure consistent customer experience across all touchpoints.
• Monitor and report on customer experience metrics using tools like Salesforce and Jira.
• Lead initiatives to improve customer service processes and training programs.
• Conduct customer surveys and interviews to gather insights and feedback.
• Stay updated with industry trends and best practices in customer experience management.
• Represent Wearnes Automotive at industry events and customer engagement activities.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer experience management, preferably in the automotive industry.
• Proven track record of successfully implementing customer experience programs.
• Strong analytical skills with experience in data analysis tools like Excel and SQL.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Knowledge of customer relationship management (CRM) systems, such as Salesforce.
• Ability to work independently and manage multiple projects simultaneously.

🛠️ Keahlian

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