Customer Support Specialist (Chat Support)

Join Mcars Sdn. Bhd. as a Customer Support Specialist (Chat Support) and become part of a dynamic team dedicated to delivering exceptional service in a fun and collaborative work environment. Based in the vibrant heart of Canggu, Bali, this role offers a unique opportunity to leverage your skills in a fast-paced, customer-centric setting. As a Customer Support Specialist, you'll be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. Your daily tasks will involve managing customer interactions through various channels, including live chat, email, and phone, using tools like Zendesk and Freshdesk. You'll play a crucial role in maintaining high customer satisfaction, contributing to our company's reputation for excellence in customer service.

At Mcars Sdn. Bhd., we are committed to fostering a work environment that encourages growth and innovation. Our team is passionate about what we do, and we believe in the power of collaboration to achieve our goals. With a strong focus on continuous learning and development, we provide our employees with the resources and support they need to thrive. Whether you're a seasoned professional or just starting your career, we offer a supportive and inclusive workplace where everyone can contribute and grow.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries through live chat, email, and phone using Zendesk and Freshdesk.
• Provide timely and accurate information to customers, addressing their concerns and resolving issues.
• Collaborate with cross-functional teams to ensure seamless customer service and support.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Maintain a high level of customer satisfaction by ensuring prompt and professional responses.
• Stay updated with industry best practices and trends in customer support.
• Contribute to the development and implementation of customer service policies and procedures.
• Participate in team meetings and training sessions to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 2 years of experience in customer support or a similar role.
• Proficient in using customer service software such as Zendesk and Freshdesk.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Fluency in English, both written and spoken.
• Knowledge of local regulations and compliance requirements in the tourism and hospitality industry.

🛠️ Keahlian

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